Hello and welcome to the RAIN Network Technical Support Forum.
I am Ayami Tyndall and am head of Tech Support for RAIN Network.
If you have any questions or need technical help, please post in this forum with as much information as you can give so your problem can be resolved quickly.
RAIN Network now has a HelpDesk where you can contact us with a trouble ticket for quick service. Visit http://helpdesk.rain.org to submit a trouble ticket.
Thank you and happy computing.