[CINC] Quality Control

[Begun, David]

For those of you who were not at the CINC meeting last night, I want to let
you know that this year we will be highlighting quality control with the
group. Our June meeting will focus on this and is an opportunity for you to
bring up any issues that you think will help us improve quality and
increase consistency in our interpretive endeavors.

Shauna and I will also be coming along on some whale watches and island
hikes for this same purpose. We will be there to evaluate, coach and work
with you on the various aspects of what the naturalist corps does in the
field. This is not a repeat of the certification process, but rather a
chance to review the overall scope of what is happening on the islands and
at sea, and how it affects the visitor experience. This will include
looking at the orientation, guided programs, informal interpretation,
facility issues and logistics. It will also give us a chance to spend some
time with each of you to learn from you, and to spread that information to
the group to take the best of what each of us do and share it, and to take
the worst of what is happening and improve it.

To help us all with the goal of being the best that we can, I am asking
every member to review the training information, logistics, orientations
and guided programs to be sure that you are up to date on the latest
information and able to perform your duties as well as possible.

Shauna and I intend this to be a positive and constructive process and we
look forward to working together with you on this towards our common goal.

As a reminder, the most up to date training and other information can be
accessed on the skydrive at:
https://skydrive.live.com/?cid=A4B2402948FA1EE1#

Thanks again to Joel for setting up and maintaining this database for us.

Dave
-- 
David Begun
Channel Islands National Park
805-658-5731
david_begun at nps.gov
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