Rain Network Technical Support

Setting-up your e-mail account

How do I access my RAIN e-mail account?

First you will need to create an e-mail account within the e-mail program you will be using. If you have not yet decided which program you want to use, you will find e-mail programs located within the Web Browsers i.e. Internet Explorer (Outlook Express) or Netscape Navigator (Messenger).

Links are provided below for the most popular e-mail programs. Using the Help menu in your e-mail program, will also provide instruction for setting up your e-mail account. The RAIN information you will need, may include: your RAIN username

your RAIN password
Incoming mail server name: rain.org
Outgoing mail server name: mail.rain.org

Eudora http://www.eudora.com/techsupport/

Netscape Messenger http://wp.netscape.com/browsers/using/newusers/messenger/index.html

Outlook Express http://support.microsoft.com/default.aspx?scid=kb;en-us;171163

Outlook 2000 http://support.microsoft.com/default.aspx?scid=kb;en-us;195578

Outlook 98 http://support.microsoft.com/default.aspx?scid=kb;en-us;179950

Outlook 97 http://support.microsoft.com/default.aspx?scid=kb;en-us;165228

Web-based e-mail access

Am I able to access my RAIN e-mail account when I am not at my computer?

Yes. You may access your RAIN e-mail account from any Internet connection, by opening the Web Browser i.e. Internet Explorer (Outlook Express) or Netscape Navigator (Messenger) and entering this website address: http://pueblo.rain.org . Enter your RAIN username and password and click on the Login button to open your e-mail account. (See How to use MailMan for additional help).

E-mail Troubleshooting

I am not able to login to my RAIN e-mail account.

Sometimes your e-mail account information becomes corrupted. Using the links above, locate the screen in the your e-mail program that contains the account information i.e. username and server names and delete and re-enter this information. This information is case sensitive. People are sending me mail, but I am not receiving it.

Are you receiving any mail? If not, check your e-mail account information and delete and re-enter your incoming server information.
It should be: rain.org .

If you are receiving some mail, the problem most likely is on the sender's end. First make sure your e-mail account has the correct reply-to address. The e-mail program assumes this to be your username followed by the incoming mail server name i.e. @rain.org . If the mail being sent "bounces back" to the sender, it should contain an error message, telling the reason it was returned. Have them send the full header information for this e-mail to RAIN at rsvp@rain.org . We will look at the header information and try to determine why the mail was returned. The most common reason is that their Internet Service Provider is currently on a spam list.

Am I able to access my e-mails from more than one computer?

Yes. There are two common methods.

The first, requires you to create a RAIN dial-up connection on the additional computer. (see How to Configure a Dial-up Connection in the RAIN FAQ's if you need assistance) You may then connect from any computer that has this dial-up connection present. (Please remember RAIN has local dial-up numbers for the 805 and 661 area codes only, dialing in from outside of these area codes may be a toll call.) Important Notes: Most e-mail programs connect using the POP3 protocol, which means the mail will be downloaded to the computer you are dialing in from and saved on its hard drive, unless you have set the e-mail program to "leave the mail on the server" (see E-mail program settings in the RAIN FAQ's)

The second method uses our web-based e-mail program. When you use a web-based e-mail program the e-mail stays on our server and is not downloaded to the computer from which you are connected. (See the Web-based access FAQ)

How do I prevent e-mail viruses?

Make sure you have an anti-virus program installed on your computer, and you update it frequently. Here are links, to the most popular programs.

http://www.mcafee.com/ McAfee VirusScan

http://www.symantec.com/ Norton AntiVirus

Only open e-mails from people you know.

How do I avoid spam?

RAIN actively filters based on known spammers.

In addition to our filtering, you may want to install one of the anti-spam software programs available. Here are links to popular programs.

http://www.mcafee.com/ SpamKiller

http://www.cloudmark.com/ SpamNet

http://www.mailwasher.net/ MailWasher

You may also set "rules" or filters in many e-mail programs to block unwanted e-mails. I am trying to download my e-mail, but nothing downloads

This is usually caused by either a very large e-mail or a corrupt e-mail blocking the download process.

You may login to our web-based e-mail program by opening your Web Browser i.e. Internet Explorer and entering this address: http://pueblo.rain.org .

Login using your RAIN username and password. Since this program does not download the mail to your computer, you will be able to read your mail and delete the one causing your to stop downloading.

For example if you are able to download the first 3 of 7 e-mails, then the 4th e-mail needs to be deleted.
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