FAQ's (Frequently Asked Questions)



Connections   Email   Additional questions

Return to Steve's World Wide Web education site


Connections

What are common Dial-up Networking error codes and troubleshooting tips?

What causes Frequently Dropped Connections?

What are RAIN's local and national access phone numbers?


What are common Dial-up Networking error codes and troubleshooting tips?


602 - The port is already open.  Restart your computer.

629 - The port was disconnected by the remote machine.
          (Incorrect username/password/phone number or simultaneous connections)
          (Other programs such as Internet Explorer or Outlook Express may have incorrect or corrupted username
           or password)    Delete and re-enter your username and password, then restart your computer.

630 - The port was disconnected due to hardware failure.  A restart of your computer may solve this problem
          Otherwise this most likely is a modem problem.

645 - Internal authentication error.  "Require Encrypted Password" should be unchecked.

650 - The Remote Access server is not responding.  You may need to delete and reinstall your Dial-up Connection software.
          Use the Help menu system on your computer for assistance.
          (Dial-up connection software issue)

678 - There is no answer.  Verify your computer is dialing the correct phone number.  If you are not sure what phone number
          your computer is dialing, delete the number that is shown and re-enter the correct phone number, then restart your
          computer.
        
680 - There is no dial tone.  Turn off computer, check the phone line between the wall jack and the computer, and restart the
          computer.

691 - Access denied because username and/or password is invalid on the domain.
          Delete and re-enter your username and password, then restart your computer.

Return to Connections
          

What causes Frequently Dropped Connections?

Frequently dropped connections may be caused by one of the following occurrences:

Idle time-outs 

If no information is being sent or received, RAIN will drop the connection after about 20 minutes.
Your Web browser, email program,  dial-up connection software and modem may have similar idle time-outs.

Call Waiting

If you have Call Waiting activated and someone calls you while you are line, you may lose your Internet connection.
Disable Call Waiting while you are online.

Currently logged in 

You are only allowed 1 login per username at a time.  If you are already logged in, any additional attempts to login using the same username will be immediately dropped.

Noisy phone line 

If there is static on your phone line, the modem will drop the connection speed until it finds the best speed it can maintain.  This process will sometimes drop the connection.  Also check the phone cord between your computer and the wall jack.  Other devices such as other phones, answering machines and fax machines, may cause phone line interference.

Current modem software

Make sure you have the most current version of the software for your modem installed on your computer.  Identify the brand of modem and go to their website to determine the most current version of the software.

The website listed below provides more detailed explanations of these errors and possible resolves.
http://www.modemsite.com/56k/dunserror.asp

Return to Connections


What are RAIN's local and national access phone numbers?

RAIN's local phone numbers for Dial-up Access



Santa Barbara, Goleta, Carpinteria, Montecito, Gaviota: 690-7246                                             

Ventura, Ojai, Oxnard, Port Hueneme, Pt. Mugu: 804-7246

Solvang, Santa Ynez: 694-7246

Lompoc: 875-7246

Santa Maria, Guadalupe, Los Alamos, Nipomo: 361-7246

Cambria: 935-7246

San Luis Obispo, Arroyo Grande, Morro Bay, Pismo Beach, Cayucos, Los Osos, Grover Beach, Shell Beach,
Oceano: 597-7246

Atascadero, Templeton , Paso Robles, Creston: 591-7246

Camarillo. Moorpark, Simi Valley, Newbury Park, Santa Paula, West Lake Village, Thousand Oaks, Agoura Hills,
Canoga Park, Fillmore, Piru: 876-7246

New Cuyama: 420-0155  **(MegaPop only number)


*Note: Please check your local telephone book to confirm this number is local, or call your operator for confirmation.
            If it is not local, please call RAIN and we will check for an alternative dial-up number.  These phone numbers
            are based on phone company information and may change.
  
RAIN is not responsible for your telephone company charges.


MegaPop National Access phone numbers for dial-up access


If you know the phone number from which you will be connecting, you may use the CallFinder lookup
located at this web page:
http://www.rain.org/CALL-FINDER-SOFTWARE-MEGAPOP/callfinder-rain.html

The listing by State is located at this web page:  http://www.megapop.net/locations_by_state.php


DISCLAIMER: The numbers returned are the local calling numbers according the latest information that we have available. They are not guaranteed to be a flat-rate local call. That determination can only be made by your local telephone provider. All information returned here should be verified with that provider before it is used.

Return to Connections

Return to the Dial-up Connection page


Return to the top of this page


Email:

Common email questions.

Why should I do Email Inbox Maintenance?

How do I use RAIN's Web-based e-mail access?

How do I control and report Spam?


Common email questions

Where is my email stored?

If you use a POP account with an email client program, such as Outlook Express, your mail is stored on the RAIN mail server, until you download it.  Every time you use your email client program it will either automatically download all of your new messages since your last use of the program, or you will need to request it to get your new mail.  You may set-up your email program to leave a copy of each message on the server.  This is helpful if you plan on accessing your mail from more than one computer, such as work and home.  If you choose this option, be sure you are deleting your mail left on the RAIN server in a timely fashion, so as to not exceed your mail quota.  Once your email quota, currently 20MB, is exceeded for a period of 7 days, your incoming mail will be bounced back to the sender.

If you use the IMAP protocol your mail is stored on the RAIN mail server.  Be sure to maintain your mail account, so that it does not exceed our quota, currently 20MB.

Please read about Email Inbox Management for additional information.


How do I access my email from computers other than my own?

You may use RAIN’s web-based email program.  Please read How do I use RAIN's web-based email?


Do I need to be online to read or write my email?

No.  Email programs allow you to “work off-line”.  You only need to be online to send or receive email.


I am having a problem sending email.

When using a program such as Outlook Express to send and receive your mail, and you are also using one of RAIN’s national access phone numbers to connect to the Internet, the following applies.  You are assigned an IP address that's outside of RAIN's network even though you are still authenticated against our servers.  Because your IP address is foreign, we do not allow it to send email until it checks your Inbox.  This is a "check before send" verification since sending email has no passwords built into its basic functionality.  There is a slight delay of about 5-10 seconds after you check your Inbox before a 10 minute window is opened up to allow your IP address to send through the RAIN servers.

This will also apply when an email account you create in your email program is set to receive mail from one provider and set to send mail through RAIN.  Some Cal-Poly accounts are setup this way.

I am having a problem receiving email.

If someone has sent you email, that you did not receive, it is usually because the Internet Service Provider they are using is currently on a spam list.  When the email “bounces back” to them, it will indicate this in the full header information.  They will need to contact their provider and then their provider must request they be taken off the spam list.  This is the common process for preventing incoming spam.  If they need help in viewing the "full header" information, send them this link:
http://www.spamcop.net/fom-serve/cache/19.html
 
If only some of your mail downloads to your computer while you are receiving new messages, it is usually because the next message in line is either corrupted or is large (multiple MB’s).  The best way to solve this is to go to  www.rain.org  and click on the email link at the top of the page.  Login with your RAIN username and RAIN password.  You are then able to then view the message that is blocking your email download process.  If it is not a large email, it may be that this email is corrupted, and needs to be deleted.  Once the message is deleted, you should log out of this web-based email program, and reconnect using your regular email program.  You should now be able to receive the rest of your mail.  If it appears to be a large message, you can either wait for it to download, request the sender resend it in smaller pieces, copy and paste it to your computer, or just delete it so that your mail is able to download.

Return to Email


Why should I do Email Inbox Maintenance?


Frequent inbox maintenance helps with server performance and speeds up accessing your inbox. Follow the steps below to keep your inbox under your quota.

Delete unneeded mail regularly. The best way to do this is to keep up with inbox cleaning on a regular basis, daily if possible. That way the job of deleting doesn't pile up and become a huge chore.

File important messages in folders.
This not only helps with keeping your inbox to a manageable size but also makes it easier for you to keep them organized and find something later.

Keep spam out of your inbox. 
While RAIN does spam blocking and filtering, additional spam software installed on your computer will allow you to further control the amount of spam that shows up in your inbox.

Download e-mail attachments to your local computer and delete them from e-mail.
E-mail attachments tend to take up a great deal of space, much more than a regular e-mail, so the best way to manage them is to save the attachment and delete the e-mail. If you need to keep the e-mail as well as the attachment, the next best solution is to save the entire e-mail to your computer and delete it from the server.

If you use POP, be sure to set your e-mail client to delete messages from server.
Otherwise, you may have a huge inbox of messages that you deleted or filed on your local computer long ago, and you didn't even know they were still out there filling up your inbox on the server.  Go to this website to tell if you have the option to "Leave a copy of  Messages on the server"
activated.  http://www1.umn.edu/adcs/help/pop.html

Check the amount of mail in your account, currently on RAIN’s server, by going to www.rain.org and logging into our web-based email program by clicking on the Email link located in the upper right hand corner of the screen

Return to Email

How do I use RAIN's web-based email access? (How to use the Endymion MailMan program)


You may access your RAIN e-mail account from any Internet connection by opening a Web Browser, Internet Explorer or Netscape Navigator for example, and entering the website address listed here:  http://pueblo.rain.org  Login by entering your RAIN username, then your RAIN password and then rain.org for the server name. If you are not able to login, you may need to change the screen view to either single pane interface, or text interface on the login page.  You also may be entering the wrong username or password.


MailMan Standard edition information and screen shots


MailMan login  http://www.endymion.com/products/mailman/walkthrough/login.htm

Message list  http://www.endymion.com/products/mailman/walkthrough/messagelist.htm

Message   http://www.endymion.com/products/mailman/walkthrough/message.htm

Message composition  http://www.endymion.com/products/mailman/walkthrough/compose.htm

Return to Email


How do I control and report Spam?


Spam is defined as any unsolicited mail that shows up in your inbox.  While RAIN blocks known spam computers, as well
as using a filtering program to identify what is likely to be spam, these measures alone will not block all the unwanted mail
that may be received.  Each individual should configure their own computer, based on their own preferences, using the
filtering options built into the email programs they are using.  It is recommended that you also install an anti-spam program
on your computer for further protection.

If you wish to report the spam to a central source who will act on your behalf to help eliminate spammers, you may go to
spamcop.net located at: http://www.spamcop.net/anonsignup.shtml  This website explains the process for collecting the
needed information for reporting spam.

Additional information may be found on the World Wide Web information page.

Return to Email


Return to the top of this page


Additional questions


Which Web Browser am I using?

Which Operating System am I using?

What is Telnet and how do I use it?

What is FTP and how do I use it?

What is a RAIN virtually hosted website?

Where do I learn more about using Search engines?


Which Web Browser am I using?

When you open your Browser program it may show the version number as it opens. If not, check below for other ways to determine the Browser and version that is installed on your computer.

Common Browser programs are:

Internet Explorer

Netscape

Mozilla

Firefox

Safari

Opera

Windows computers.

Open your Browser program, click on the Help menu and choose About.  The window that opens will list the version of the Browser program that you have just opened.  There may be more than one Browser program already installed on your computer, and you may install additional Browser programs, if you wish.  It is recommended that you do have at least 2 different Browser programs installed on your computer, in case one becomes corrupted.  This way, you will have access to websites, in case you need to download a new copy of your corrupted Browser.

Macintosh computers.

Open the Browser program and click on the Apple menu, then choose About.  The window that opens will list the version of the Browser program that you have just opened.


Which Operating System am I using?

Before creating your new RAIN account it helps to know which operating system your computer is using.

Windows computers

When you turn on your computer, as Windows is loading, you will see a screen showing which version of Windows your computer is running.

If your computer is already running, look for an icon named My Computer on your Desktop screen.
(Your desktop screen, is the first screen you will see, once your computer has stopped loading).

Place the mouse pointer over this icon and press the right mouse button.  From the pop-up menu that appears choose Properties, by pressing the left mouse button.

A System Control Panel will open.  Click on the tab named General.  This will display the version of Windows running on your computer.


Macintosh computers

When you turn on your computer, as it is loading you will see a screen showing which version of of the Macintosh operating system your computer is running.

If your computer is already running, look for the Program menu located on the menu bar and choose Finder

Click on the Apple menu (an icon of an apple located in the upper left corner of the menu bar) and choose
About this computer.  A window will open showing the version of the Macintosh operating system, you computer is running.


What is Telnet and how do I use it?


Telnet is an Internet protocol for connecting to a remote computer, such as RAIN’s email server.

You may use Telnet to connect to the RAIN computer and:

1) Check your email, without having to download it to your computer.
2) Change your RAIN password.

To Telnet to RAIN you can open a Browser program, such as Internet Explorer or Netscape Navigator and enter   telnet://rain.org   in the Address field.

Most versions of Windows and the current version of Macintosh should support Telnet.  On older computers you may have to add  a Telnet program to your computer.

On the login screen  enter your RAIN username.  Press the Enter key and then enter your RAIN password.  Press the enter key again and you will be at the RAIN CENTRAL MENU screen.  Choose Electronic Mail to access your email.  Choose Utilities and then Change Your Password, to change your RAIN password.  You will then need to enter the new password the next time you attempt to connect to the Internet using  your RAIN Dial-up Connection.


What is FTP and how do I use it?


An FTP, or File Transfer Program, is used to move content from your computer to your website.
A popular FTP program is WS_FTP. 
You will find more information about this program at : http://www.ipswitch.com/products/ws_ftp/home/index.html


RAIN offers 5MB's of personal web space with every RAIN account. 
Your personal website will be located at: www.rain.org/~username
(Where username is your RAIN username).

You may also register a specific domain name of your own choosing, and have RAIN host your website.
There is an additional charge for this service through companies other than RAIN, and RAIN only offers basic support for FTPing.


Anonymous FTP

ftp://ftp.rain.org/

If you log anonymously to our server (default for most browsers) you will only gain access to a specially assigned area of the disk for Anonymous uploads/downloads.


Personal website access by FTP

To access your home directory directly, you will need to use the following URL in your browser:

ftp://yourusername:<yourpassword>@rain.org/   (Do not enter the < > characters).
(yourpassword will be your actual RAIN password)

Logging in this way will automatically make the FTP root your home directory.

Or you can use a traditional FTP client.
Our FTP server puts you into your home directory by default no matter what client.

The ftp client will need the following information: Your username/password and the server name (coyote.rain.org)


Uploading to your website


Hosted site upload path

/home/www/yourhostedwebsitename/htdocs  


Personal website site upload path:

/home/u2/users/yourusername/public_html


The server name is  ftp.rain.org   Also use this for  Host Name/Address  in FTP client programs.


NOTE: Filenames are case sensitive.

What is a RAIN virtually hosted website?

RAIN will provide about 30MB's of storage space on its computers to “virtually host” your website.
 
Once you have registered your domain name, such as  www.mywebsitename.com  contact RAIN to create space for your website.  There is an additional fee for hosting.

You will need to use an FTP program to move your website content from your computer to RAIN’s.

While RAIN does provide basic FTP support, we do not provide support for specific FTP programs.

 

See the What is FTP and how do I use it?  for additional information.


Where do I learn more about using Search engines?


Visit these websites for information on the numerous search engines, their features and statistics.

http://searchenginewatch.com/facts/

http://www.searchengineshowdown.com/

http://www.lib.berkeley.edu/TeachingLib/Guides/Internet/ToolsTables.html


Links to other websites are intended for informational use only.


Return to the top of this page



                                                                                   Last updated 3/18/05